QAD: A Software Vendor That Has Survived (if Not Thrived) in the ERP Market
by P.J. Jakovljevic
October 5, 2007
QAD, a renowned provider of enterprise software solutions for midsized global manufacturers, has outlived many of its contemporaries by maintaining its stronghold in the discrete and process manufacturing sectors. In doing so, the vendor has reached a respected, veteran status.

Customer Relationship Management: Evolution, Not Revolution
by Jane Affleck
September 24, 2007
Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

At Last—A Complete (and Successful) RFID Implementation
by Dylan Persaud
September 21, 2007
A radio frequency identification implementation is a major undertaking for any organization—a project with ample risk of failure. This entire series is a step-by-step guide to the process, with this final part including a comprehensive glossary of key terms for better understanding.

RFID Implementation: Moving Forward through the Four Phases
by Dylan Persaud
September 17, 2007
Implementation of a radio frequency identification system is best approached in four phases to ensure its success. Discussed here are the second and third phases, which deal with testing and validation, and the importance of setting up a pilot implementation.

Radio Frequency Identification Implementation: The First Steps
by Dylan Persaud
September 14, 2007
Phase one of the four phase approach to a successful radio frequency identification implementation consists of several essential steps, including the careful selection of business partners and the development of a test environment and corrective label placement procedures.